Shipping Options

Shipping Options

Bijouterie Italienne will gladly pay for free Ground shipping for every order valued over $200 via Canada Post depending on the order. However, should you return an item, the cost of shipping will be deducted from your total refund. Every item shipped out of our warehouse is fully insured by Bijouterie Italienne. Orders outside the provinces of Quebec and Ontario require Second Day or Next Day Air service. Delivery time via Ground can range from 2 to 7 business days. All items are shipped insured. Note that air and ground shipping times are measured in business days. Next Day Saturday delivery option is available only in Quebec.

You will receive a shipping tracking number via email when your order is shipped from our warehouse. Parcel tracking info is available online at https://www.canadapost.ca/trackweb/en

Free Shipping

Orders that qualify for “free shipping” promotions will be shipped at no cost to you via ground delivery. We do reserve the option of determining the specific shipping method.

Returns

Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective, will be deducted from any refunds given.

Insurance

Bijouterie Italienne provides insurance coverage for every item we ship out. You will be asked to sign for the package upon delivery. You will be asked to sign for the package upon delivery. Your item will not be covered by insurance if not properly signed for.

Domestic Shipping during COVID-19

Orders destined for delivery in Canada will be shipped via ground delivery and strictly require us to ship to the nearest Post Office to your delivery address and Postal Code.

Additional Shipping Options

  • QC/ON Canada Post Ground Residential / Commercial:

    • Free on all orders over $200.00 CAD

    • $6.99 CAD for orders under $200.00

  • BC/AB/SK/MB/NL/NS/NB/PE

    • Canada Post XpressPost Shipping : $14.99 CAD

    • FEDEX Next Day AM (only for Quebec orders): $65.00 CAD

    • FEDEX Saturday Delivery (only for Quebec orders): $75.00 CAD

  • International and Canada territories Shipping Not Available

Shipping Restrictions

  • We do not deliver to PO Boxes

  • Air and ground shipment time frames are in business days only and exclude weekends and/or holidays. The shipping time is estimated and begins from the time it leaves our warehouse.

  • Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a Quebec location.

Shipping and Item Problems

If a shipped order was lost or damaged, Canada Post must conduct an investigation. Please contact Bijouterie Italienne to initiate a tracer within 5 business days of the item shipping from our warehouse. If the package is not located, Bijouterie Italienne will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Bijouterie Italienne and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Bijouterie Italienne will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Bijouterie Italienne within 3 days of receipt of your shipment to make any necessary corrections. If the item received is different than what was ordered, please contact Bijouterie Italienne within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please contact us for more information. Product discrepancies not notified to Bijouterie Italienne within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Bijouterie Italienne reserves the right to replace the original packaging of products sold herein. Bijouterie Italienne cannot guarantee a replacement of the manufacturer’s original packaging.