Return and exchanges

Returns & Exchanges Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund within 15 days from shipping from our warehouse (excluding shipping and handling charges)

Click here to start your return

Returns are subject to a Return Merchandise Authorization from Bijouterie Italienne. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center or by calling Bijouterie Italienne. Some items on bijouterieitalienne.com may be considered special items and final sale items may have a limited return policy (please see the Special Orders section below). All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. Refunds will be made using the same method of payment as the original purchase.

Return Eligibility

All returned or exchanged items must be:

  • Returned within 15 Days.

  • In new condition.

  • In their original packaging.

  • Must include all packing material, warranty cards, manuals, diamond appraisal certificates and accessories.

  • Ship via insured ground service Canada Post with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

  • Items purchased online can also be returned directly to the store within 15 days of purchase.

We reserve the right to refuse any return if there are:

  • Any signs of wear.

  • Parts of the item are missing.

If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.

Restocking Fees

Items under $4,000 CAD do not have a restocking fee.

Select items sold on Bijouterie Italienne may be considered a "Special Order" and subject to a limited return policy. A "Special Order" may be: 

  • Items that we do not have in the warehouse

  • Items that we do not have listed on our website that are specially ordered from our distributor

  • All orders that have a sale price equal to or greater than $4,000.

The return of these items/orders will have a restocking fee of 15% or will constitute a final sale unless otherwise agreed by the Bijouterie Italienne staff via mail, fax, or e-mail.

All diamond jewellery is subject to a re-evaluation fee and will incur a flat restocking fee of 75$ + the cost of lost appraisal certificates if not returned (cost to be determined).

Need help?

Contact a member of our customer service team by: