Discrepancy with your order

What to do if there is a discrepancy with your order

If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Bijouterie Italienne to make any necessary corrections. Product discrepancies not notified to Bijouterie Italienne within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.

Return Shipping for orders with a discrepancy

We may provide return shipping if we made a mistake with your order. Return shipping labels will be provided via email. Please print the label and tape it to the shipping carton. In such cases, we will not reimburse or refund shipping charges if you choose not to use our shipping label.

Need help?

Contact a member of our customer service team by:

  • Text us at (514) 279-5585

  • Calling us at (514) 279-5585

  • Live chat with our team here

  • Visiting our Customer Service center